A complete list of FAQ’s is listed below. If you still have questions, we’d love to hear from you! Click here to contact us.

ORDERING AND SUBSCRIPTIONS

How many boxes will I receive per year?

We’ll send you the best full-size, hand-picked CBD and non-CBD lifestyle products three times per year! Each box has seven full-sized products at a value of $200+ per box!

When are subscription cut-off days?

Last day to subscribe and receive:

  • December Box: December 11th (if we are not yet sold out, this box ONLY will be independently sold until we are out of stock)
  • April Box: April 1st
  • August Box: July 15th

 

Please follow us on Instagram (@get3rdeyehigh) and Facebook (3rd Eye High), as we will make these announcements on our social media channels, as well.

If a subscription is started during the “in-between” period between boxes and you desire to receive the PREVIOUS box as your first box, please write to us via our Contact Us page and make this request. If we have a box available, we can accommodate this request at an additional cost.

When will I be charged?

Monthly Payment Plan for an Annual Subscription ($35/month = $420/year)

You are charged $35 on the 1st of each month (i.e., December 1st, January 1st, February 1st, etc.). Therefore, you will only receive your box once it has been paid in full. For example:

  • January 1st: charged $35
  • February 1st: charged $35
  • March 1st: charged $35
  • April 1st: charged $35
  • April Box: shipped third week of the month (~ April 15th)

 

Annual Payment Plan for an Annual Subscription ($375/year)

You are charged $375 on the day you purchase your annual subscription and are set to receive each of the three boxes for the year at no additional cost. Your subscription will be renewed and recharged a year to the date of your initial purchase. For example:

  • You purchase an Annual Subscription using the Annual Payment Plan on March 17th. You will not be charged again until March 17th of the following year.
Can I purchase a one-time box?

One-time boxes are not offered on a regular basis. However, we do run exclusive specials (i.e., 25 Days of Christmas) where you can purchase a single box as a gift for a loved one or yourself!

Please follow us on Instagram (@get3rdeyehigh) and Facebook (3rd Eye High), as we will make these announcements on our social media channels, as well.

CUSTOMER SERVICE & SHIPPING

When will my box ship?

Shipping Delay Notice: Due to COVID-19, boxes may experience shipping delays.

Boxes are shipped three times a year:

  • December ~ middle of the month (15th)
  • April ~ middle of the month (15th)
  • August ~ middle of the month (15th)

 

Delivery may take up to 3-7 business days from the day your box is shipped. International shipping may take up to 10 business days (or more). We do our best to be very prompt with shipping, but once the box leaves our warehouse, it’s out of our control.

You will receive an email with the necessary tracking details as soon as your order leaves our facility!

What if I want to return my box?

3rd Eye High purchases are non-refundable and final sale. We do not accept any returns or exchanges, and any returns made to us will not be eligible for a refund.

What do I do if my box is damaged?

3rd Eye High does not assume any liability for boxes that have been damaged due to shipping and/or inclement weather, stolen, or lost.

If you open your box and find a broken product, please let us know via our Contact Us page within 14 days of receiving your box. A 3rd Eye High representative will get in contact with you requesting a photo and description of the damaged item, and we will replace your product immediately. If you inform us after the 14 day window, we cannot guarantee product replacement.

Why can’t I log into the website?

To log in to your account, click My Account tab along the top. Enter the username and password you signed up with, and you should be good to go!

If you are still unable to log in, please send us a message through the Contact Us page!

How do I make changes to my existing subscription?

If you would like to change your existing subscription, please manage your settings within your account. If you need additional assistance, send us a message through the Contact Us page!

How do I cancel my membership?

If you would like to cancel your membership, you must do so 30 days prior to the next billing date, otherwise, you will continue to be billed for the following box.

To unsubscribe from your 3rd Eye High membership, log into your 3rd Eye High dashboard and cancel using the “Subscriptions” page. There are no cancellation fees. Cancelling your membership does not provide you a refund for any paid boxes, nor will it stop a pending charge. Your membership termination will go into effect for the following billing cycle.

CBD

Will CBD get me high?

No, CBD will not get you high, but dosing should still be increased gradually, until the desired effect is reached.

Are all CBD items in this box hemp-derived?

Yes, CBD from hemp is now federally legal. However, CBD from Cannabis or Marijuana remains federally illegal, and each state has its own regulations.

What are some common purposes of using CBD?

CBD is a popular alternative health supplement that can help ease stress, pain management, seizures, and various other physical and mental conditions.

Does CBD show up on a drug test?

CBD should not show up on a drug test. However, many CBD products contain trace amounts of delta-9-THC, marijuana’s main active ingredient. If enough THC is present, it will show up on a drug test. This means that in rare cases, using CBD might lead to a positive drug test.

Is CBD safe?

CBD is considered safe, and no lethal overdoses have ever been reported. However, if you are experiencing any reaction you think is caused by CBD consumption, please seek professional medical advice.

Is CBD legal in my state?

CBD is federally legal; however, each state has their own CBD regulations. Please be familiar with and ensure you are ordering in compliance with your state’s CBD policies.

Each of our boxes are shipped outside of Tennessee to ensure we are abiding by state guidelines.

GETTING IN TOUCH

How can I get involved?

Please follow @get3rdeyehigh on Instagram and like 3rd Eye High on Facebook! Share your unboxing on social media and do not forget to tag us!

How can I get my products in your box?

We are so excited you have interest in collaborating with 3rd Eye High! Please send us a message through our Contact Us page and select if you are a CBD or non-CBD vendor before completing your submission.

Still have questions?

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